Monday, February 18, 2019

Patient Care Service Calls Me

Kim, a rep from Patient Care Service called me. She asked if I had pain in my back, hips, knees or ankles. I was struck by how bland her reading of the script was and asked her when she had lost all passion for her job. She responded by saying that she was only reacting to my vibe. At that point, I suggested we rewind the conversation and start again. Which we did. And I responded with much more enthusiasm. This cracked her up.

My words can't do justice to the entire conversation, so you'll have to have to listen to it yourself:


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