Thursday, November 9, 2017

United Breast Cancer Foundation Calls Me. Again.

What sort of organization employs a call center that spoofs their CallerID and uses not one, but TWO layers pre-recorded operators in order to solicit people? The answer should be obvious, but, I'll spell it out just in case: Any organization that employs these tactics is much more interested in separating you from your hard earned money than they are in actually helping you or anyone else out. This brings me to the United Breast Cancer Foundation. I've dealt with them before, earlier this year, and they had been calling me about three times a day for the last two weeks. Usually, when I would answer, they'd just hang up. Today, however, they connected and I was met with Alice, that familiar robo-voice.

There must have been some kind of lag Alice's programming, because when I picked up the call, she didn't identify who she was calling for. She was already mid-way through her pitch when she started telling me how she hoped that the ladies could count on my support. She never mentioned the United Breast Cancer foundation. And when I asked for a representative, she put me down for a $30 donation! She forwarded me to "Jen from verification" which was another pre-programmed robo-voice! After saying "representative" over and over again, I finally got kicked over to a "manager" who was an actual living, breathing person working at a call center.

Andrea picked up the phone, and I wasn't sure that she was actually human. Through her intermittent gum-smacking, I asked her to prove to me that she was human. Andrea actually works for a call center service named "Associated Community Services" and, when I asked her how she felt to be soliciting donations on behalf of an organization that spends only 6% of the money they raise on actually helping people, etc, Andrea tried to beg off. She eventually tried to say "They are helping out as many people as they can". I couldn't abide by that bullshit. In the midst of my berating her, Andrea said that she had indeed looked up the United Breast Cancer foundation, which, if true, shows me that she's content to make money off of working for charities that are questionable at best.

And why is that? Well, one doesn't really have to wonder why Andrea feels that way, considering that she works for Associated Community Services, an organization that ran afoul of the Michigan Attorney General and had to pay a settlement after a cease-and-desist order. In 2015, three Michigan based cancer fundraising organizations erroneously portrayed themselves as charities with financial programs for cancer patients that provide pain medications, transportation and hospice care. Guess which call center they used? Associated Community Services. You might be seeing a correlation here.


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