Wednesday, August 17, 2016

A Long Wait Time At KFC

The first level of Hell is a fast food restaurant where you order your favorite meal but have to wait an eternity for it to arrive. Jason and I visited that Hell this afternoon at our local KFC/A&W restaurant. I was on my lunch break and was craving some chicken pretty badly. I ordered the $5 three-chicken tender meal from the KFC menu while Jason ordered a bacon cheeseburger from the A&W menu. Jason's cheeseburger came up rather quickly but he hung out with me by the pick-up counter. After about five minutes of waiting, we sat down. Fifteen minutes into it, I noticed that a lot of people were waiting around for their orders. At about 20 minutes, a few ordered started to trickle out, but they were for people who had ordered after me. Once we hit thirty minutes, I yelled "What are you guys doing back there, killing the chicken?" which got quite a few laughs from the frustrated crowd, but elicited no reaction from the KFC employees.

It was starting to get comedically tragic. Jason had long since finished his burger and I began to wonder aloud whether we were all part of some weird social experiment. The crowd had had enough and started to approach the counter for refunds. Refunds appeared to be taking about 5 minutes to process, as the cashier had to make a phone call each time a refund was requested. When my turn came, I approached the counter and asked to speak with a manager. I was told that the manager was not there. The cashier ask me what I had ordered. "A kids meal. That's how long I've been waiting" was my reply. Even though I said it in a joking manner, it probably wasn't the smartest thing for me to say. I soon noticed that my refund was taking longer than I had expected.

In the end, I just cut my losses and left. There's really no point in me raising public a fuss over $5. I could just as easily call the regional manager or send an e-mail to corporate, but to what end? Maybe I'd get some coupons for free KFC. But, if I got some free KFC, then I'd have to actually eat KFC again.

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