Thursday, April 17, 2014

Samsung Galaxy S4 Stuck In Airplane Mode

During rehearsals last night, I put my Samsung Galaxy S4 into airplane mode. Upon leaving, I tried to resume service only to find that my phone was stuck in airplane mode. The option to turn airplane mode off was greyed out, and when I pressed it, the phone didn't do anything. I rebooted the phone to no avail. I then tried turning on various networks manually and that seemed to push the Galaxy S4 out of airplane mode, yet I still could not connect to any Verizon services. Instead of the happy-friendly 4G LTE indicator icon, I had the dreaded circle swoosh in the upper right hand corner of the phone. Going to Settings->More Networks->Mobile Networks would hang the phone. Even pulling up the dial pad would hang the phone.

There are a number of posts on the Internet referencing a similar problem with the T-Mobile network and the Wi-Fi calling feature. T-Mobile users are able to force their phones out of airplane mode by re-pointing the phone network preferences via the Wi-Fi calling menu.. Unfortunately, Verizon doesn't offer Wi-Fi calling, so that fix wasn't even an option for me. I bit the bullet and did a hard reset of the phone, but when I got to the activation screen, the phone wouldn't connect to the Verizon network and the activation failed.

The folks at Verizon tech support are unaware of any issues related to what happened to me, but, I think my experience coupled with the T-Mobile issues are indicative of a greater problem. It seems to me that there's a bug with the antenna software in Android 4.3.  Thankfully, my Samsung Galaxy S4 is still under warranty, so I'll have a replacement in a few days and I won't have to bother with the issue any further. However, if that weren't the case, I still have a few things that I would try in order to get the phone working properly:


  1. Replace the SIM card (I'm almost positive that the issue resides here)
  2. Root the phone
  3. Upgrade to Android 4.4

So, if your phone is stuck in airplane mode and you're not a T-Mobile customer and you can't get a warranty replacement, try one of the above three options. And let me know if it works. 

1 comment:

  1. Since you are getting a new phone, you should root your phone 1st thing, then upgrade to the latest Kit Kat ROM. Should make your phone much more useful.

    ReplyDelete