Monday, April 28, 2014

Overflowing My Data Cap

I got my replacement phone in the mail last week and quickly went about re-installing all of my old apps. I also made sure to pluck my old SD card out of the old phone and put it into the new one. I had still been using the damaged phone to take pictures and videos, especially of cast rehearsals, even though my Google Photos backup could not connect to the network. It was when I re-installed Google Photos that I made a huge mistake.

Google Photos Auto Backup will automatically backup all photos and videos you take by uploading them to your allocated cloud space. It gives you the option of always using your cell network or waiting for a Wi-Fi connection instead. In my haste to get everything done, I selected the option to always use the cell network. Several hours later, while I was sleeping and while my phone was uploading the pictures and video I had taken during my offline time, Verizon notified me via txt message that I had exceeded my data cap. Not only that, but I was informed that I was going to be automatically billed $15 for another gig of data. Four hours later, just before I woke up, I got another txt informing me that I had exceeded the 1gig extra cap and that I'd be charged $15 for yet another gig of data.

My exceeding the cap is totally my fault for not completely reading the notifications on Google Photos, but, wouldn't you think that any additional data expense should be authorized by me before Verizon adds it? I'm sure there's language in the contract that allows Verizon to add a data charge to my bill without my authorization, but, still, it's a pretty shitty thing to do.

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