Thursday, September 30, 2010

Blizzard Technical Support Comes Through

Last week, I got home on my lunch break from work and decided to fire up World of Warcraft so that I could do a little work on the seasonal Brewfest achievements. Before doing so, I checked my e-mail. Blizzard technical support had sent me an e-mail indicating that they had suspended my account because of a chargeback. I knew what had caused this. Just a few weeks back, my account got hacked by a gold spammer and it took me ages and several calls to Blizzard technical support to get my account back and to get my World of Warcraft characters restored. Obviously, when my account got hacked, the gold seller used a stolen credit card to buy time on my account. I figured it should be an easy enough fix.

And, to be honest, it was. After talking for a mere 5 minutes to a Blizzard customer service representative, my account was restored. I didn't even have to tell him the problem, I just mentioned the chargeback, which made him look up my account and he saw via previous trouble tickets I had opened that my account had been hacked. Bravo. I was happy about that. The only real issue is that it took me over an hour on hold to actually get to a representative. One has to wonder, if a Blizzard customer service rep could so easily determine that I had been hacked and that the chargeback was not my fault, then why would I have to initiate a call in order to get it removed? With all the gold scammers running rampant on the World of Warcraft servers, and all the chargebacks resulting because of them, Blizzard obviously has their hands full. Still, it doesn't take much of a leap to put 2 and 2 together and figure out what had happened to me.

I guess it really doesn't matter. An hour on hold isn't a huge deal when you consider that the problem got solved once and for all.

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