Tuesday, August 3, 2010

I Owe Blizzard.com A HUGE Apology

I'm Back, Bitches!!!!
I like to think that I can admit when I'm wrong. My World of Warcraft account had been hacked recently and I had spent quite a bit of time slogging through Blizzard's customer service, which is akin to hanging out in the 5th level of Hell, trying to get my account restored and my gear returned. I wondered how I could have possibly been hacked in the first place. And, as it turns out, it was all my fault.

I had gotten an e-mail that looked like it was an official Blizzard communication stating that my World of Warcraft account had been suspended and that I should follow the attached link to reset my password. I did so, which, is quite shameful, considering that I am an IT professional in my everyday life and that I deal with users of our e-mail system who fall for similar tricks asking them to reset their e-mail passwords. I used to wonder how people could possibly fall for such scams. And here it is, I fell for one.

I managed to piece everything together tonight when I got yet another e-mail purporting to be from Blizzard's EU division telling me that my account had been suspended yet again. I was just about to follow the link again when I thought to check the e-mail headers. Sure enough, the e-mail had been disguised as a Blizzard admin e-mail account, but it had actually been sent from Hotmail.

I feel so stupid.

And, to the fine folks at Blizzard, thank you for restoring my account earlier this week and you have my sincerest apologies for falling for the scam. But your customer service still sucks hard.

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