Monday, July 19, 2010

Some Gold Digger Hacked My World of Warcraft Account

I haven't had time to play much World of Warcraft lately. Maison du TommyMac has been a very busy place since I got back from New Orleans. I had let my latest gameplay card lapse, so my Level 80 Death Knight has been holed up in Dalaran, my Level 78 Rogue has been stuck with the Knights of the Ebon Blade and my Level 73 Warrior had been left perpetually neglected somewhere in the Borean Tundra eagerly awaiting my return to the game. One can only imagine my surprise last night when I received an e-mail from Blizzard indicating that my WOW account had been temporarily suspended for gold spamming. Gold Spamming is normally associated with unsolicited contact of players in World of Warcraft for the express purpose of selling them in-game gold in exchange for real money. So, it appeared that my account was taken over by someone hoping to turn my WOW gold into real life cash. In order to maximize the amount of WOW gold, all of my in-game items were sold off.

My Death Knight Suffering A Fate Worse Than Death
Upon discovering that my account had been hijacked, I went to reset my password. An unauthorized authenticator string had been put onto the account which meant, without knowing that string, I couldn't fully reclaim the account. I placed a call to Blizzard Tech Support.....and remained on hold for over an hour. It stands to reason that, if I don't have time to play WOW, I don't have time to sit on hold for any longer than it takes to run through a heroic dungeon. I had to hang up and call back later. I called first thing the next morning and was greeted with a recording telling me that the support queue was full. Great. The best I could do was send an e-mail to Blizzard customer support telling them that my World of Warcraft account had been hacked, the gear had been sold off and I needed the authenticator taken off.

That was over 24 hours ago and I'm still waiting for a response from the fine folks at Blizzard. Meanwhile, my characters are naked and cold and feel neglected. I'm told that Blizzard is capable of investigating the matter. However, I have little hope in seeing my characters restored back to what they were. I have in-game friends that will help me if need be, but what would happen if they didn't exist? Am I not allowed to keep on adventuring in Azeroth due to a flaw in the system? Isn't there any kind of protection? Are the hackers really one step ahead?

I have played World of Warcraft for 5 years, and it boggles my mind how lousy Blizzard's customer service is. Blizzard makes over $100 million a month, and Wolrd of Warcraft has been online for nearly 6 years, yet this sort of customer support is what victims like myself can expect? Yes, I'm the one who got hacked, not Blizzard and not World of Warcraft itself, but Blizzard should put better controls onto their account management system. The second my password was changed on my account, I should have gotten an e-mail notification. The second an authenticator code was put onto my account, I should have been sent an e-mail to confirm. These aren't hard features to implement, it's just a case of Blizzard being content to address the symptoms and not the overall problem.

Further Updates To This Story: 

4 comments:

  1. Ah. Man. That. Sucks.

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  2. Ugh. That happened to me last month :(

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  3. People are meeeeeaaaan! like you lol jk

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  4. I heard a lot of this wow gold account hacking issue all over the place. Best advice, don't ever give your wow account details most likely your password to anyone even your friends. You cannot sure that he'll keep it safe as you want.

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